Shipping policy

Every Tidyroo order ships with tracking, so you can follow your parcel from the moment it leaves to the moment it reaches your door.

Where we deliver

We deliver to all Australian addresses, including PO Boxes.

Processing time

Orders are prepared within 1 to 3 business days. Orders placed on weekends or public holidays are processed the next business day.

Delivery time

Once dispatched, orders arrive in 7 to 12 business days with tracking. Delivery times are estimates and can occasionally be longer during peak periods or due to carrier delays.

Shipping costs

• Free shipping on orders of A$79 or more.
• Orders under A$79: A$7.95 flat rate, anywhere in Australia. The exact cost is always shown at checkout before you pay.
• No extra fees at your door: the price at checkout is the price you pay.

Tracking

As soon as your order ships, you receive an email with your tracking number and a link to follow your parcel. You can also visit our order tracking page. Tracking can pause for a few days while your parcel moves between carriers, this is normal.

Late, lost or damaged parcels

If your parcel hasn't arrived after 12 business days, is lost or arrives damaged, email support@tidyroo.co with your order number (and a photo for damaged items, within 7 days of delivery). We will sort it out with a replacement or a refund.

Wrong address

Please double-check your shipping address at checkout. If you made a mistake, email support@tidyroo.co within 1 hour of placing your order so we can update it before dispatch. After 1 hour, your order may already be on its way and we can't be held responsible for a parcel sent to the address entered at checkout. If the parcel is returned to us, we will contact you once it arrives back: we can reship it to the correct address, and new shipping costs may apply.